Return and Refund Policy

Last updated: September 16, 2026

30-Day Return Policy

We want you to feel confident ordering from Cocktail Craft Co. You may request a return within 30 calendar days after your order is delivered.

To qualify for a return, the item must be in the same condition in which it was received:

• Unworn, unused, and unwashed

• Free from stains, odors, damage, or signs of wear

• With all original tags attached

• In its original packaging when applicable

• Accompanied by the receipt or other proof of purchase

Apparel may be tried on for fit, but it cannot have been worn beyond that purpose.

Approved returns must be shipped within 14 days after return instructions are provided. Returns sent without prior authorization may not be accepted.

Standard Embroidered Products

Standard embroidered apparel and accessories offered in our listed designs, colors, and sizes are eligible under our regular return policy unless they are clearly identified as personalized, custom, or Final Sale before purchase.

The fact that a product is embroidered, produced in a small batch, or purchased at a promotional price does not automatically make it non-returnable.

Starting a Return

To request a return, email sean@cocktailcraftco.com with:

• Your order number

• The item you would like to return

• The reason for the return

• Photographs if the item arrived damaged, defective, or incorrect

If the return is accepted, we will provide return instructions and, when available, a prepaid return shipping label.

Approved returns must be sent to:

Cocktail Craft Co.
153 Penataquit Ave
Bay Shore, NY 11706

Please do not send an item back without first requesting and receiving return authorization.

Return Shipping

For returns involving size, fit, color, personal preference, or a change of mind, the customer is responsible for return shipping. If we provide a prepaid shipping label, its cost may be deducted from the refund.

Cocktail Craft Co. will cover reasonable return shipping costs when an item is defective, damaged upon arrival, or different from what was ordered.

Original shipping charges are non-refundable unless the return resulted from our error or a refund is otherwise required by applicable law.

We do not charge a restocking fee for eligible returns.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, incomplete, or incorrect, contact us as soon as possible, preferably within seven days of delivery.

Include your order number and clear photographs of the item and packaging so we can review the issue and make it right.

Please keep the item and its packaging until we provide instructions. This reporting request does not limit any rights available under applicable consumer law.

Non-Returnable Items

The following items cannot be returned unless they arrived damaged, defective, or incorrect:

• Personalized, engraved, monogrammed, or otherwise customized products

• Special orders produced using customer-provided names, dates, artwork, logos, messages, or specifications

• Perishable goods

• Opened or unsealed food, beverage, coffee, ingredient, or other consumable products

• Personal care or hygiene-sensitive products once opened

• Hazardous materials, flammable liquids, or gases

• Digital products or gift cards

• Items clearly marked “Final Sale” on the product page or at checkout before purchase

Please contact us before ordering if you are unsure whether a particular product is eligible for return.

Sale and Promotional Items

Items purchased during a promotion, with a discount code, or while displaying a reduced or compare-at price remain eligible for return unless they were clearly marked “Final Sale” before purchase.

A discounted price alone does not make an item Final Sale.

Bundles and Gift Sets

Bundles and gift sets must generally be returned complete, unused, and in their original packaging.

If a bundle contains a personalized, consumable, or otherwise non-returnable component, that component may not qualify for a refund. Any refund for the remaining eligible components may be adjusted to reflect the value of items that were kept, used, missing, or non-returnable.

Exchanges

We do not guarantee direct exchanges because product availability can vary, particularly for small-batch products.

The fastest way to receive a different size, color, or product is to return the original eligible item and place a new order after the return is approved. Current production and processing times will apply to the new order.

Order Changes and Cancellations

We begin processing orders quickly. Requests to change or cancel an order should be submitted within one hour of purchase.

We will do our best to accommodate timely requests, but changes and cancellations are not guaranteed. Personalized or customized products cannot be changed or canceled once engraving, embroidery, personalization, or other custom production has begun.

European Union and EEA Customers

If an eligible order is delivered to a customer in the European Union or European Economic Area, the customer may have the right to cancel or return the order within 14 days after delivery without providing a reason.

This statutory right may not apply to goods made to order using customer specifications, clearly personalized products, or rapidly perishable goods.

Where the statutory withdrawal right applies, eligible product charges and standard outbound delivery charges will be refunded as required by law. Customers are generally responsible for direct return shipping costs unless the product was defective, incorrect, or applicable law requires otherwise.

Nothing in this policy limits any mandatory consumer rights that apply to an order.

Refunds

We will notify you after receiving and inspecting your return. We will then confirm whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. If a prepaid return label was used for a customer-responsibility return, the label cost may be deducted from the refund.

Your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact sean@cocktailcraftco.com.

Cocktail Craft Co. reserves the right to refuse returns that do not meet this policy or that show evidence of misuse, fraud, excessive wear, washing, alteration, or customer-caused damage, subject to applicable law.

Questions

For questions about a return, product eligibility, or an existing request, contact:

sean@cocktailcraftco.com