Shipping Policy

Thank you for shopping with Cocktail Craft Co. The information below explains our processing times, shipping methods, delivery estimates, and what to expect after placing an order.

Order Processing Times

Processing time is the time required to prepare your order before it is given to the shipping carrier. It does not include the carrier’s delivery time.

Ready-to-Ship Products

Products currently in stock are generally processed and shipped within 1 to 2 business days.

Small-Batch Embroidered Products

Our embroidered apparel and accessories are produced individually through a small weekly batch schedule on Long Island.

Please allow 7 to 10 business days for small-batch embroidery, inspection, packing, and shipment.

Some color and size combinations may be available for immediate shipment, while others will join our next embroidery batch. The processing estimate shown on the individual product page applies to your selection.

Personalized Products

Personalized and engraved products require additional preparation. Please refer to the individual product page for the current processing estimate.

Personalization details should be entered exactly as you would like them to appear. Once engraving or production begins, we may be unable to change or cancel the order.

Orders Containing Multiple Products

If an order contains both ready-to-ship and small-batch, embroidered, or personalized products, the complete order will generally ship together once every item is ready.

Orders placed after 3:00 PM Eastern Time begin processing on the next business day. Business days are Monday through Friday and exclude holidays.

Shipping Methods and Delivery Times

Available shipping methods are displayed during checkout based on the order and delivery address.

Standard Shipping

Standard shipping generally takes 5 to 7 business days after the order has been transferred to the carrier.

Expedited Shipping

Expedited shipping generally takes 2 to 3 business days after the order has been transferred to the carrier, where available.

Selecting expedited shipping only shortens the carrier’s estimated transit time. It does not shorten small-batch embroidery, personalization, engraving, or other product processing times.

All delivery dates are estimates and are not guaranteed. Weather, holidays, carrier delays, high-volume periods, and other circumstances outside our control may affect delivery.

Shipping Costs

Shipping costs are calculated at checkout based on the weight of the order, delivery destination, and selected shipping method.

Qualifying U.S. orders of $100 or more receive free standard shipping when the offer is displayed on our website. The qualifying order amount is calculated after discounts and before taxes.

International Shipping

We currently ship to select international destinations. Available destinations, shipping services, and costs will be displayed during checkout.

International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are not included in the product price or shipping charge collected by Cocktail Craft Co.

International delivery times may vary due to customs processing and local carrier operations.

Order Tracking

A shipping confirmation email containing tracking information will be sent once your order ships.

Tracking information may take up to 48 hours to begin showing movement after a shipping label is created. Delivery estimates begin when the carrier receives the package, not when the order is placed.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please contact us as soon as possible if an address needs to be corrected. We cannot guarantee that an address can be changed after an order enters processing or after a shipping label has been created.

Additional shipping charges may apply if an order is returned because of an incomplete or incorrect address.

Shipping Restrictions

We do not currently ship to P.O. Boxes or APO/FPO addresses.

Certain products may have additional shipping restrictions based on their size, weight, materials, or destination. Any available shipping options will be shown during checkout.

Delayed Orders

If we learn that we cannot ship your order within the processing time stated at the time of purchase, we will contact you with an updated estimated shipping date.

You may choose to accept the revised shipping date or cancel the delayed portion of your order for a full refund.

Lost, Stolen, or Damaged Shipments

Once an order is transferred to the carrier, delivery is subject to the carrier’s operations and tracking information.

If tracking has stopped updating, a package appears to be lost, or an order is marked as delivered but cannot be located, please contact us. We will help review the tracking information and initiate a carrier investigation when appropriate.

Please inspect your order after delivery. If an item arrives damaged, incorrect, or incomplete, contact us within 7 days of delivery and include clear photographs of the item and packaging so we can review the issue.

Order Modifications and Cancellations

We begin processing orders as quickly as possible. Requests to change or cancel an order must be submitted within 1 hour of purchase.

Although we will do our best to accommodate timely requests, changes and cancellations are not guaranteed. Orders cannot be modified or canceled after embroidery, engraving, personalization, packing, or shipment has begun.

Contact Us

If you have questions about processing, shipping, tracking, or an existing order, please contact us:

Email: Sean@cocktailcraftco.com
Phone: 631-488-0220