Shipping Policy

We pack and ship orders from Cocktail Craft Co. on Long Island, New York. Below you will find our processing times, shipping estimates, and contact information.

Order Processing

In-stock, ready-to-ship orders ship within 1 business day. This includes our finished embroidered apparel and accessories, and stocked cocktail kits when available.

Business days are Monday through Friday, excluding holidays. Our order cutoff is 12:00 PM Eastern Time. Orders placed before the cutoff on a business day ship by the next business day. Orders placed at or after the cutoff, on weekends, or on holidays are treated as received on the next business day and ship by the following business day.

Stock Availability

Our standard embroidered products are already finished and ready to ship. Only available sizes and colors can be purchased. Sold-out selections are unavailable to order until inventory is replenished.

Personalized Products and Mixed Orders

If a personalized or engraved product is offered, any additional preparation time will be stated on its product page before purchase. That estimate applies to the personalized item.

Orders containing only ready-to-ship products follow our 1-business-day processing time. If an order includes a product with additional preparation time, the complete order will generally ship together once all items are ready.

Shipping Methods and Delivery Estimates

Available shipping methods, charges, and estimated delivery dates are displayed at checkout based on your order and delivery address.

• Standard shipping: approximately 5 to 7 business days in transit after the carrier receives your package.
• Expedited shipping: approximately 2 to 3 business days in transit after the carrier receives your package, where offered at checkout.

Total delivery time includes order processing plus carrier transit time. Next-business-day fulfillment refers to when we hand your order to the carrier, not when it arrives at your address.

Expedited shipping shortens carrier transit time only. It does not shorten any additional preparation time stated on a personalized product page.

Delivery dates are estimates unless a specific service expressly includes a guarantee. Weather, holidays, carrier disruptions, and other delays may affect arrival dates.

Shipping Costs and Free Shipping

Shipping charges are shown at checkout before payment. Qualifying U.S. orders of $100 or more receive free standard shipping when this offer is displayed on our website. The qualifying amount is calculated after discounts and before taxes.

International Shipping

Where international shipping is available, eligible destinations, services, and charges are displayed at checkout. International transit times vary by destination and customs processing.

Customers are responsible for applicable customs duties, import taxes, and brokerage fees unless checkout explicitly states that these charges are included.

Order Tracking

We will email shipping confirmation and tracking information when your order ships. Tracking updates may take up to 48 hours to appear after a label is created. Creating a shipping label does not mean the carrier has received the package.

Shipping Addresses and Restrictions

Please check your shipping address carefully before placing an order. Contact us promptly if a correction is needed. Address changes are not guaranteed once processing has begun. Additional shipping charges may apply if an order is returned because of an incomplete or incorrect address.

We do not currently ship to P.O. Boxes or APO/FPO addresses. Additional restrictions may apply based on the product or destination. Available delivery options are shown at checkout.

Delayed, Lost, or Damaged Orders

If we cannot ship within the processing time stated when you ordered, we will contact you with an updated estimate. You may accept the revised shipping date or cancel the delayed portion of your order for a full refund.

If tracking stops updating, a shipment appears lost, or a package is marked delivered but cannot be located, contact us so we can review the shipment and assist with a carrier investigation where appropriate.

If your order arrives damaged, incorrect, or incomplete, contact us as soon as possible, preferably within 7 days of delivery. Include your order number and clear photographs of the item and packaging. Please retain the packaging until we provide instructions. This reporting request does not limit your rights under applicable consumer law or our return policy.

Order Changes and Cancellations

Please email requests to change or cancel an order within 1 hour of purchase. We begin processing quickly and cannot guarantee changes or cancellations. Once personalization, packing, or shipment has begun, we may be unable to accommodate the request.

Contact Us

For questions about shipping, tracking, or an existing order, contact:

Email: sean@cocktailcraftco.com